Duration: 4–6 hours
Format: In-person or virtual | Lecture, small group discussion, and interactive activities

This foundational training introduces participants to the dynamics of conflict and equips them with practical tools to navigate and respond to conflict constructively. Whether in the workplace, school, community, or personal life, conflict is a natural part of human interaction—and with the right skills, it can lead to growth, understanding, and positive change.

Through interactive learning and real-life scenarios, participants will explore how conflict arises, how it impacts individuals and groups, and how to respond with greater awareness and effectiveness.

Topics include:

· What is conflict? Definitions and common misconceptions

· Sources and impacts of conflict in personal and group settings

· Physical and emotional responses to conflict

· Physical and emotional responses to conflict

· Common conflict response styles (e.g., avoiding, accommodating, competing, collaborating)

· Core communication skills for de-escalation and understanding (e.g., active listening, “I” statements, paraphrasing)

This training is ideal for educators, nonprofit staff, volunteers, youth leaders, and anyone seeking to build their confidence and competence in addressing everyday conflicts. Participants will leave with increased self-awareness, a clearer understanding of conflict dynamics, and practical communication strategies they can apply immediately.

Duration: 2–3 hours
Format: In-person or virtual | Lecture, small group discussion, and interactive activities

This introductory session provides a foundational overview of restorative justice and restorative practices—an approach to building relationships, responding to harm, and strengthening community rooted in values of respect, accountability, and healing.

Participants will explore the core principles of restorative justice, the continuum of restorative practices, and how these approaches can be applied in schools, communities, and justice systems to prevent harm, address conflict, and foster meaningful dialogue.

Topics include:

· Restorative justice values and key concepts

· The spectrum of restorative practices (e.g., circles, informal conversations, formal conferences)

· The shift from punitive to relational responses to harm

· Roles of those involved in restorative processes

· Examples of real-world applications and outcomes

Designed for educators, community members, service providers, and justice professionals, this interactive session combines lecture, small group discussion, and practical examples to build awareness and lay the groundwork for future training or implementation.

Duration: 2–6 hours
Format: In-person or virtual | Interactive presentation, discussion, and practical exercises

This focused training provides a practical introduction to managing and resolving conflict in professional settings. Conflict is a normal part of workplace dynamics—but when left unaddressed, it can harm relationships, lower morale, and disrupt productivity. This course helps participants recognize conflict early and respond with confidence, clarity, and professionalism.

Participants will explore how conflict arises, how individuals tend to respond, and how communication and power dynamics shape conflict in the workplace. The session offers essential tools and strategies for navigating difficult conversations, fostering collaboration, and promoting a respectful work environment.

Key topics include:

·  Understanding nature and causes of workplace conflict

·  Identifying your own and others’ conflict styles

· Recognizing how power, hierarchy, and identity influence conflict

· Communication skills for resolution: active listening, reframing, and clear expression

· Strategies for addressing conflict early and constructively

This training is ideal for staff at all levels, including managers, team leaders, and individuals. Participants will leave with greater self-awareness, a deeper understanding of workplace conflict, and immediately usable tools for resolving tension and building stronger professional relationships.

Duration: 2–4 hours
Format: In-person or virtual | Experiential learning, guided discussion, and practice

This introductory training provides a practical foundation in the use of Circles, a restorative and relational process used to build community, deepen understanding, and support healing and connection. Rooted in Indigenous traditions and widely used in schools, communities, and organizations, Circles offer a structured yet flexible format for inclusive dialogue.

Participants will explore the essential elements of planning and facilitating Circles, with emphasis on creating inclusive, respectful space and guiding the process with presence and care.

Key topics include:

· Assessing whether a Circle is the right fit for your goals and context

· Developing meaningful and intentional question prompts

· Preparing the physical or virtual space to support connection and equity

· Facilitating the Circle with presence, neutrality, and respect

· Designing opening and closing ceremonies to ground and complete the process

This highly interactive training combines experiential activities, small group dialogue, and practical facilitation tips. It is ideal for educators, community leaders, facilitators, and anyone interested in using Circles to foster connection, understanding, and shared learning.

Duration: 2–4 hours
Format: In-person or virtual | Interactive presentation, group discussion, and scenario-based practice

Conflict is inevitable in any workplace—but how it’s managed can make the difference between a toxic environment and a thriving, collaborative team. This training equips managers, supervisors, and organizational leaders with insight and tools to address conflict proactively, fairly, and constructively.

Participants will deepen their understanding of how conflict shows up in teams, how power and leadership roles influence dynamics, and how to guide conversations that lead to resolution and stronger working relationships.

Topics include:

·  Understanding conflict in professional settings: root causes and warning signs

·  Recognizing different conflict response styles (including your own)

·  Navigating power dynamics and positional authority in conflict situations

·  Key communication tools for resolution: listening to understand, giving feedback, and setting expectations

·  Leader-specific strategies for addressing team conflict and coaching employees through challenges

This training is designed for those in leadership roles who are responsible for supporting others, managing performance, and maintaining a positive workplace culture. Participants will leave with greater confidence in navigating tough conversations, diffusing tension, and leading with clarity and care during moments of conflict.

Duration: 6–8 hours
Format: In-person or virtual | Interactive lecture, group discussion, and facilitation practice

This practical training introduces participants to the World Café—a powerful, conversational process used to engage groups of any size in meaningful dialogue and collective insight. Rooted in principles of collaboration and emergent learning, World Café is ideal for community engagement, strategic planning, organizational development, and participatory decision-making.

Participants will gain knowledge and tools to effectively plan and facilitate a World Café, with attention to each stage of the process.

Key modules include:

· Assessing whether World Café is the right fit for your goals and audience

· Preparing with conveners and stakeholders

· Designing meaningful, purpose-driven questions

· Selecting and preparing effective table hosts

· Facilitating the World Café process with flow and presence

· "Harvesting" ideas, themes, and outcomes to inform action and reflection

The training is highly interactive and includes experiential learning, group discussion, case examples, and practice in question design and facilitation.

Ideal for facilitators, educators, organizational leaders, and community builders, this course equips participants with the skills and confidence to use the World Café method in a wide range of settings.

Duration: 20 hours
Format: In-person or virtual | Interactive lectures, small group discussions, and role play

This 20-hour training provides an in-depth introduction to facilitating restorative justice (RJ) conferences grounded in restorative values and principles. Designed for individuals working in schools, communities, or justice settings, the course equips participants with the essential skills and process knowledge to guide structured, healing-focused dialogues among those affected by harm.

Participants will learn how to conduct effective pre-conference meetings with victims, responsible parties, and other affected individuals, prepare participants for dialogue, and support the group in identifying harms, impacts, needs, and meaningful steps toward repair.

Key topics include:

· Core restorative values and principles

·  Trauma-informed communication and active listening skills

· Pre-conference preparation and engagement

·  Facilitating inclusive and respectful dialogue

·  Supporting the creation of agreements to repair harm

Training is highly interactive and includes lecture, small group discussion, and extensive role play practice to build real-world facilitation skills. This course is ideal for practitioners, educators, community members, and others seeking to apply restorative justice in their settings.

Duration: 32 hours
Format: In-person or virtual | Interactive lectures, small group discussions, and role play

This foundational 32-hour course provides comprehensive training in the principles and practices of community mediation. Participants will explore the nature of conflict, its causes and impacts, and the critical role of the mediator in facilitating constructive dialogue and resolution. Core topics include active listening, effective communication, the mediator’s role, conducting pre-mediation meetings, and facilitating joint mediation sessions that help parties understand each other’s perspectives and develop mutually acceptable agreements.

Ideal for those interested in conflict resolution, restorative practices, or community engagement, the course emphasizes experiential learning through lectures, group discussions, and realistic role plays. Participants will gain the skills and confidence to begin practicing mediation in supervised or community-based settings

This training meets or exceeds the minimum training requirements outlined in the California Dispute Resolution Programs Act (DRPA), making it suitable for individuals seeking to volunteer with court-connected or community-based mediation programs in California.